The Coordinator assists the Director of Publications & Programs with tasks needed to deliver high-quality programs and content aimed at leaders in the preservation movement. This position coordinates activities related to National Trust sponsored trainings and webinars, including meeting logistics, registration, speaker and trainer tracking and coordination, and invoice processing. Coordinates responses from the Forum Reference Desk which provides information to preservation leaders. Assists in maintaining the Forum website and producing Forum newsletters and other materials.
- Coordinate tasks required to successfully implement training programs and webinars managed by the Preservation Resources department. Tasks will vary, but may include providing support for marketing efforts, assisting in the successful coordination of training programs, assisting in organizing logistics and catering for both internal and external meetings, and providing assistance in the planning and execution of educational and networking events for the preservation leader audience.
- Serve as lead point of contact for the Preservation Leadership Forum Resource Desk, which provides preservation leaders with direct, easy and timely access to the latest and best preservation-related information, referrals and tools
- Utilize basic knowledge of historic preservation-related topics and terms, and familiarity with a wide range of organizational resources, to determine appropriate response to inquiries from preservation leaders. Ensure inquiries are responded to in an effective, timely and appropriate manner. Exercise sound judgment of when to flag or escalate an issue.
- Monitor information requests to identify and act on emerging trends. Effectively collaborate with Information and Training team members to ensure high-quality content delivery to preservation leaders.
- Collaborate with front desk receptionist at Headquarters and with the Membership off-site response center to ensure a high-level of customer service for the leader audience.
- Coordinate processes related to Preservation Leadership Training and other National Trust training programs, including registration and scholarships.
- Coordinate logistics for the Forum Webinar Series. Coordinate speaker schedules, facilitate webinar planning calls, and serve as technical support for the webinar platform. Compile speaker presentation materials into final format, vetting for content, flow and formatting.
- Assist in the production of departmental materials, including the creation of on-line materials and program specific newsletters and special communication pieces, including the weekly Forum Bulletin.
- Assist in maintaining content and basic formatting of the Forum website, forum.savingplaces.org, flagging issues or technical problems to appropriate staff
- Serve as onsite staff for PastForward conference and other events, handling a variety of duties as assigned, under the direction of the Associate Director of Conferences and others.
- Other duties as assigned.
- At least 3 years of professional level experience, particularly in a matrixed and geographically dispersed non-profit. Work experience/education in program administration, non-profit administration, or business administration is preferred, with experience in a membership support or customer service setting a plus.
- Demonstrated experience coordinating projects; experience coordinating events, and trainings and/or resource materials, especially with on-line components, a plus
- Demonstrated knowledge of basic historic preservation concepts, terminology and current trends required.
- Excellent writing, spelling, grammar, and proofreading skills, as well as strong verbal communication and customer service skills.
- Basic analytical and problem-solving skills, including issue identification and prioritization.
- Basic project-management skills. Ability to achieve results with general supervision.
- Excellent writing, spelling, grammar, and proofreading skills. Strong verbal communication and customer service skills.
- Excellent attention to detail.
- Experience successfully interacting with key stakeholders.
- Ability to collaborate and achieve results.
- Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion.
- Ability and willingness to learn new skills, and to adapt and be flexible in a dynamic work environment required, including working effectively with frequent interruptions and handling changing and/or unscheduled tasks with accuracy. Public contact and ability to work successfully in close proximity to others required.
- Ability to continually develop skills related to use of rapidly changing technology and communications best practices.
- Entrepreneurial spirit and skill set essential.
- Demonstrated success in working with culturally diverse colleagues.
- Demonstrated intermediate to advanced proficiency with Microsoft Word, Excel, Powerpoint, Outlook and Adobe Acrobat required. Familiarity with other software, including databases and online presentation/video sharing systems, a plus.
- Minimum physical requirements may include ability to climb stairs and/or access and work from areas not usually open to public access such as backstage areas or sections of historic venues, on an occasional basis.
- Bachelor’s degree (or equivalent years of relevant experience) in a relevant field required, preferably historic preservation, urban planning, architecture or similar area of study.
- Regular and reliable attendance is required.
- Some travel required.
Level of Language Proficiency
Bi-lingual (English/Spanish) a plus
Minimum Education Required
How To Apply
Please email cover letter and resume to 775711-CSfirstname.lastname@example.org